Refund Policy

Change-of-mind refunds

Before purchasing, you are asked to expressly request immediate access and acknowledge that once Lifetime Unlimited is activated, you lose your 14-day cancellation right. Because the digital access is supplied immediately after activation, we do not provide change-of-mind refunds once it has been activated.

If you have purchased but have not requested or received immediate access, any cancellation right provided by law continues to apply.

Your statutory rights

This policy does not affect your legal rights. Please contact us if Lifetime Unlimited is faulty, significantly misdescribed, cannot be activated or is not supplied with reasonable care and skill. We will investigate and provide an appropriate repair, replacement, price reduction or refund where required by law.

Duplicate or mistaken charges

If you are accidentally charged more than once for the same Costellier account, contact us and we will refund any verified duplicate payment. If an order is charged but cannot be associated with or activated on the purchasing account, we will help correct it or provide a refund where appropriate.

How refunds are paid

Approved Shopify refunds are returned to the original payment method through Shopify. An approved manual GCash or Philippine bank-transfer refund is arranged by HeirStyle UK back through an appropriate transfer route after the original payment is verified. Card, wallet and bank processing times vary. Refunds do not include losses caused by exchange-rate movements or fees charged independently by your bank or payment provider.

Access and receipts after a refund

Costellier periodically rechecks Shopify purchase status. Manual Philippine access is marked refunded or reversed by HeirStyle UK after the relevant transaction is confirmed. In either case, Lifetime Unlimited access may be removed and the account returned to the Free plan limits. Existing data above those limits will not be intentionally deleted solely because of the refund, but you may need to remove items before adding new ones. The original numbered payment receipt remains unchanged and available as the historical record of the original payment; it is not rewritten to suggest that the later refund did not occur.

Need help?

If a Shopify purchase has not unlocked, use “Already purchased? Unlock it now” in Business Settings. If a Philippine payment is pending, use “Check payment status”. Contact us at info@heirstyle.co.uk or +44 7447 827644 before buying again. Include the Costellier reference plus only the last four characters of the payment reference; never email the full reference, a wallet PIN, one-time password or full card details.